44 Poland Street, Soho, London
44 Poland Street, London
020 8660 9999

Frequently asked questions

On this page, you’ll find answers to the questions we get asked the most. If there’s anything you need to know about repairs that you can’t find, please get in touch.

General Questions

For most iPhone models we have a supply of stock parts and replacement phones direct from Apple. If you are eligible or choose a “whole unit replacement” this is done on the same day, hopefully during your appointment.
If a Mac repair requires a replacement part after diagnosis, the part has to be ordered from Apple. Parts arrive within 24 hours, so we can usually turn a repair around in 2-4 days. This is currently the quickest authorised repair turnaround available in London

Yes we are very happy to do this and can pre-order a part for your device once an assessment has been completed. You will be asked to pay for the full repair up front before taking your device away and will be asked to return within 2 working days once notified that the part has arrived. (Apple monitor our parts and turnaround performance very closely).